Frequently Asked Questions

How do I create an account?

Open the registration page, enter your correct details and submit the form. After registration, sign in with your phone number or email and password.

What should I do if I forget my password?

Use the password recovery option when available, or contact official support using the phone number, WhatsApp number or support form on this website.

How do I fund my wallet?

Open the wallet page and choose an available top-up method. Follow the payment instructions carefully and keep the payment reference until the wallet is credited.

Why is my wallet top-up delayed?

A delay can happen when a payment provider, bank or mobile money network has not confirmed the transaction. Avoid paying again until support checks the first payment.

How do I buy a data bundle?

Open the Buy Data page, select the network and package, enter the correct beneficiary number, review the information and confirm the order.

Can I change the beneficiary number after submitting?

Usually no. Once an order starts processing, it may not be possible to change the number. Always check the number before confirming.

Why is my order still processing?

Processing time depends on the selected delivery type, network status, provider availability and system traffic. Do not place the same order again unless support confirms failure.

What should I do when an order fails?

Check the order status and wallet balance. Failed orders may be refunded automatically or after provider confirmation. Use the order report feature when the refund is delayed.

Can a successful order be refunded?

No. Orders confirmed as successfully completed are normally not refundable.

Will I receive a refund for a wrong number?

A refund is not guaranteed when the customer enters the wrong beneficiary number. This is why the number must be checked before submission.

Why did a package or price change?

Networks and external providers may change prices, package sizes or availability. The platform may update or pause a package when the provider changes it.

What information should I send to support?

Provide your order reference, beneficiary number, transaction date and a clear description of the issue. Do not send passwords, OTP codes or mobile money PINs.