Terms of Service and Refund Policy

By creating an account or using FBDATAONLINE, you agree to provide accurate information and use the platform only for lawful purposes.

• Keep your password, wallet access and account information secure.
• Do not share your login details with unauthorized persons.
• Do not use the platform for fraud, abuse or suspicious transactions.
• Management may suspend accounts involved in misuse or activity that threatens the platform or other users.

Wallet top-ups are credited after successful payment confirmation through the selected payment method or administrator verification.

• Always use the correct payment reference, phone number or transaction ID.
• A successful payment does not mean an order has been placed automatically unless the platform clearly states so.
• Top-up delays caused by payment providers, banks or mobile money networks may require verification.
• Unused wallet balance is not automatically refundable unless management approves the request.

You are responsible for checking the network, package, beneficiary number and price before confirming an order.

• Orders submitted to a wrong number may not be reversible once processing begins.
• Do not place repeated orders because the first order appears delayed.
• Keep the order reference until delivery or refund is completed.
• Report a problem using the order-report feature or an official support channel.

Delivery time depends on the selected package, network, provider availability and current system traffic.

• Instant, fast, express and normal delivery types may have different completion times.
• Processing orders should not be placed again unless support confirms that the first order failed.
• Network maintenance, provider downtime and delayed callbacks may affect delivery.
• Estimated delivery times are not guaranteed during major network or provider interruptions.

Refunds are reviewed according to the order status, provider response and available transaction evidence.

• Failed orders may be refunded to the customer wallet after confirmation.
• Orders confirmed as successfully completed are not refundable.
• Orders sent to a wrong number because of customer error are not guaranteed for refund.
• A processing order may need to be investigated before a refund is approved.
• Payment and transaction charges may not be refundable.
• Wallet refunds are normally returned to the platform wallet unless management approves another method.

Package names, sizes, prices, delivery types and availability may change when providers or networks make changes.

• A package displayed on the platform may be paused when the provider becomes unavailable.
• Special offers may be temporary and may end without prior notice.
• The price shown when an order is confirmed is the price used for that order.

Contact support with the correct order reference, beneficiary number and a clear description of the problem.

• Do not submit false reports or misleading payment evidence.
• Support response time may be longer during provider or network-wide incidents.
• Use only the support details published on this website.

Management may restrict, suspend or close an account when there is reasonable evidence of fraud, abuse, chargebacks, unauthorized access or platform misuse.

• Suspicious wallet activity may be held for investigation.
• False payment claims may lead to account suspension.
• Attempts to interfere with the platform, API or database are prohibited.

FBDATAONLINE may depend on mobile networks, data providers, payment processors, SMS providers and hosting services.

• We do not control third-party downtime, API changes, network delays or rejected transactions.
• Services may be temporarily limited while a third-party system is unavailable.
• Third-party terms may also apply to some transactions.

Management may review special cases using transaction records, provider responses, account history and available evidence.

• These terms may be updated when services, payment methods, provider rules or legal requirements change.
• The latest published version applies from its effective date.
• Continued use of the platform after an update means you accept the revised terms.
• Nothing in these terms removes rights that cannot legally be excluded.